Below are answers to some of the questions we hear most. Please click here if you have any additional questions that are not addressed on this page.
DramaFever is optimized for Internet Explorer 7 and Firefox 2 or higher. You also need Adobe Flash Player 9.0.115 or above, and have Javascript and cookies enabled in your browser. To install the latest Flash Player, please go to http://get.adobe.com/flashplayer. Our videos stream at 596Kbps so we recommend an internet connection with at least 1,000Kbps downstream bandwidth for a smooth playback experience. You can test your downstream bandwidth at http://www.speedtest.net.
Please check to make sure you meet the site requirements above. Then, try the common procedures listed below to troubleshoot the problem:
(1) Refresh the browser a couple of times until the player shows up
(2) Reinstall Flash which you can get at http://get.adobe.com/flashplayer/
(3) Try a different browser on your computer
Please check to see if you meet the site requirements above. It may also be due to a firewall you have that need to be disabled. Particularly in Firefox 3, please disable the NoScript add-on which blocks javascript. In Firefox 2, please disable the ad-blocker. Below is a series of questions that can troubleshoot most common issues:
(1) When you click on an episode, do you see a still image with a large play button over it? If no, you may not have the right flash player installed (click to install Flash)
(2) When you click play, do you see a commercial followed by a spinning icon but not the video? If yes, please proceed to next question.
(3) Please go to www.dramafever.com/streamtest/ to check if you are able to view our videos.
If the problem persists, Please click here and let us know.
These problems are usually due to Internet connectivity and system resource issues. Please try the following troubleshooting tips if you are experiencing problems with the video player:
(1) Close other website windows or tabs.
(2) Close other programs that might be running, including downloads through other programs (i.e. BitTorrent, etc). You can also check your CPU usage by launching the Task Manager in PC or Activity Monitor in Mac. Try closing some other applications that are using your CPU.
(3) If you are using a wireless connection ("WiFi") please make sure you have a good connection. Or, you can try a wired connection.
(4) Try viewing the drama using another web browser.
(5) If problems only seem to happen during full-screen mode, try to lower your desktop screen resolution.
(6) Finally, restart your computer and try again.
If you pause for more than a few minutes, the player times out. Simply refresh the page and hit play, you will resume from where you last paused.
This can happen when the video is buffering and slows down, but the timeline marker continues to advance. When the video catches up to speed, the subtitles will flash by as it tries to catch up to the video. When this happens, try refreshing the page and see if it helps solve the problem. Allow for the video to load for a couple of minutes before resuming play.
Our system detects that you have viewed an episode and 'check marks' it after you get about halfway through the episode.
You can link your DramaFever account by following the instructions at http://www.dramafever.com/apps/roku/.
If you are looking for the page to enter your linking code, it is at www.dramafever.com/roku/.
Find the drama page using our search bar (at the top of this page) and vote for it by clicking 'Alert Me When Available'. We count these alerts and do our best to get the dramas our members have asked for. You can vote for as many as you like!
The small delay is usually set by the content owners. We do our best to get simultaneous broadcast rights for DramaFever, but sometimes we have to wait. Every episode for which we have the rights is posted on our site immediately.
We currently rely on third parties to provide the subtitles and don't have the capacity to edit them. However, we're planning on making improvements in the future when we have more resources. Until then, we hope you can still enjoy our dramas as they are. Subtitle quality varies episode to episode, drama to drama and some are much better than others.
As you know, one of our missions at DramaFever is to play by the rules. We currently don’t have permission from our content partners to stream outside of US/Canada. We're working hard to change this but it will take some time. However, if you are being incorrectly identified as outside the US and Canada, please let us know by clicking here and filling out the feedback form.
Most of our videos are free. There are only a handful of episodes that are first available to premium users, and these are marked as "Premium" in the episode list along with a note about when more videos will become free. If you're a premium user, you can watch it all now without commercial interruptions. Try it free for 7 days to see if you like it.
It's always free to create a DramaFever user account. You'll get great features like your own private "History" page so you can keep track of episodes you've watched -- and resume watching where you last left off, even if it was mid-episode. You'll also be able to write drama reviews.
A DramaFever Premium subscription adds some great features to your account: all episodes will be commercial-free for the best drama viewing experience, you'll get faster access to new episodes and you'll have exclusive access to our upcoming mobile and TV applications.
We don't! We also carry titles from Taiwan, Hong Kong, Japan, and China. We're working hard to expand our catalog, and we would love to hear about what else you would like to see. If you’d like to request specific titles, please click here and let us know.
We have been adding at least one new title each week, and are trying our best make sure you have something interesting to watch every day. We also email a newsletter every time we upload more content, so please keep an eye out for the DramaFever Team emails!
In order to help users get the best reviews first, we try to determine which are the 'most helpful' for any given video. We take into account user feedback (through the thumbs up/down buttons), reputation of the author and several other factors in order to determine which are the most, and least, helpful reviews.
You should click on the "My Account" link next to your username at the top of the page after logging in. Here you can see your billing history, change your subscription plan or cancel entirely. Please note that even if you cancel, your premium access will still remain active for the period you already paid for, and if you change your subscription plan, your new plan will begin after the current one ends. We will never double bill you.
If you paid for your subscription through Paypal and want to cancel, please also log on to your Paypal account and cancel your subscription there. Sometimes Paypal does not immediately detect that you canceled your subscription on DramaFever, and may continue to bill you. Follow the steps below to cancel on Paypal:
(1) Log in to your PayPal account.
(2) Click the My Account tab.
(3) Click the History subtab.
(4) Click More filters, select Subscriptions and agreements, and then click Subscriptions.
(5) Change the date back to the year the subscription was created, and then click Show.
(6) Click Details next to the subscription.
(7) Click Cancel Subscription.
If you are still having trouble, please click here and let us know.
Note: we no longer accept new PayPal subscriptions. To sign up, please use a credit card and our regular sign up form located here.
Sign up for any of the premium packages you're interested in by clicking "Watch Without Ads" at the top of any DramaFever page. Once you sign up, you have 7 days to cancel before we charge you anything. We have to collect your payment information in order to prevent abuse of this trial program. We'll remind you before we charge your card, so this is a totally risk-free experience!
