:: Technical ::

What are your site requirements?

DramaFever is optimized for Internet Explorer 7 and Firefox 2 or higher. You also need Adobe Flash Player 9.0.115 or above, and have Javascript and cookies enabled in your browser. To install the latest Flash Player, please go to http://get.adobe.com/flashplayer .

Our videos stream at 596Kbps so we recommend an internet connection with at least 1,000Kbps downstream bandwidth for a smooth playback experience. You can test your downstream bandwidth at http://www.speedtest.net.

The video player doesn’t appear at all.

Please try refreshing the page to load the player.

The video doesn’t appear when I press play

Please check to see if you meet the site requirements above. It may also be due to a firewall you have that need to be disabled. Particularly in Firefox 3, please disable the NoScript add-on which blocks javascript. In Firefox 2, please disable the ad-blocker. Below is a series of questions that can troubleshoot most common issues:

(1) When you click on an episode, do you see a still image with a large play button over it? If no, you may not have the right flash player installed (click to install Flash)

(2) When you click play, do you see a commercial followed by a spinning icon but not the video? If yes, please proceed to next question.

(3) Please go to www.dramafever.com/streamtest/ and click play. If you don’t see a video play, you have a firewall that is blocking port 1935. Please disable that and the problem will be resolved. If you do see the short clip, that means you’re likely outside of the US and Canada.
If the problem persists, Please click here and let us know.

Video playback is sometimes choppy or stuttering

These problems are usually due to Internet connectivity and system resource issues. Some general guidelines are: (1) If you’re using wireless connection, try it over a wired connection. (2) If problems only seem to happen during full-screen mode, try to lower your desktop screen resolution. (3) Try to close or pause any bandwidth-intensive applications running on your computer. You can also check your CPU usage by launching the Task Manager in PC or Activity Monitor in Mac. Try closing some other applications that are using your CPU.

If the problem persists, please click here and let us know. It would be helpful if you perform a traceroute. If you are on a Mac, open the Terminal by going to Finder > Applications > Utilities > Terminal and at the prompt type: traceroute flash.edgecastcdn.net. If you are on a pc, please open a command prompt, and type: tracert flash.edgecastcdn.net. When the traceroute is done, please copy and paste all of the output into the feedback form.

Video doesn’t resume play if I pause for more than a few minutes

If you have the video paused, the flash player times out after three to five minutes. If you refresh the page and hit play, you will resume from where you last paused.

I watched an episode, but why don't I get a viewed 'check mark' against it on the Drama page?

Our system detects that you have viewed an episode and 'check marks' it after you watch for a few minutes after the 30:00 minute mark.

:: Content ::

Why aren't all episodes available when they already finished airing in Asia?

The holdup is usually due to a requirement by the content owner whose US subsidiary is broadcasting the drama currently. We have to wait until it airs first before uploading to our site. We have the maximum number of allowed episodes available now.

Why are some subtitles incomplete or low quality?

Sorry about that. We currently rely on third parties to provide the subtitles and don't have much capacity to edit them. However, we're planning on making improvements in the future when we have more time and resources. Until then, we hope you can still enjoy our dramas as they are. Subtitle quality varies episode to episode, drama to drama and some are much better than others.

Why is DramaFever only available in the US and Canada?

As you know, one of our missions at DramaFever is to play by the rules. We currently don’t have permission from our content partners to stream outside of US/Canada. We're working hard to change this but it will take some time. However, if you are being incorrectly identified as outside the US and Canada, please let us know by clicking here and filling out the feedback form.

Why are some episodes premium only? Isn't DramaFever supposed to be free?

Most of our videos are free. There are only a handful of titles/episodes that are first available to premium users, and these are marked as "Premium" in the episode list along with a note about when more videos will become free. If you're a premium user, you can watch it all now without commercial interruptions. Try it for free for 7 days to see if you'd like it.

What is the difference between a DramaFever user account and DramaFever Premium subscription?

It's always free to create a DramaFever user account. You'll get great features like your own private "History" page so you can keep track of episodes you've watched -- and resume watching where you last left off, even if it was mid-episode. You'll also be able to write drama reviews.

A DramaFever Premium subscription adds two great features to your account: all episodes will be commercial-free for the best drama viewing experience, and you'll get faster access to new episodes. All for a low monthly fee of $4.99 or less.

How come you only carry Korean videos?

Over time, we’ll be also adding content from Taiwan, Hong Kong, Japan, and China. In addition to dramas, we’ll likely add variety TV shows, music videos, live events, and movies. If you’d like to request specific titles, please click here and let us know.

How often do you add new dramas and episodes?

We have been adding at least one new title each week, and are trying our best make sure you have something interesting to watch at all times. We also email a newsletter every time we upload more content, so please keep an eye out for the DramaFever Team emails!

:: Premium Service ::

How can I change or cancel my subscription?

You should click on the "My DramaFever" link at the top right of the page after logging in. This page has a "subscription" tab on it, click the word subscription to view the tab. The page has links to change or cancel your subscription plan. Please note that even if you cancel, your premium access will still remain active for the period you already paid for, and if you change your subcription plan, your new plan will begin after the current one ends. You'll not be double billed.

I do not want to use Paypal. Is there an alternative way to pay?

Sorry about Paypal being the only online payment option at this time. We're working on alternatives but it will take time to implement. However, you can pay by check if you'd like. To learn more, please click here to inquire.

How do I start a free trial?

Please first create a user account by clicking on the 'Sign Up' link in the upper right corner of any page. After you created a user account and are logged in, please click on the 'Go Premium' red button in the top middle. Then select the plan you'd like, enter payment info, and the trial will start automatically.